“At that point, I had no idea what was happening, so I sent an email to Twitter support saying that the email had still been able to get into my account,” Hann said, adding that Twitter answered with an unhelpful form response. Around 9 pm, he said, he got an email saying that his two-factor authentication had been disabled and he could no longer access his account. “The only possibility I can think of is they got in with the help of Twitter Support,” Hann said.