Artificial intelligence (AI) also is helping companies better understand and address their risks – another necessity for companies who want to offer financial services, Tsai said. For example, AI can help identify potentially fraudulent activity in the payment space, as well as help identify risky behaviour that is not worth underwriting when it comes to lending to consumers of small and medium-sized enterprises (SMEs), he said. “Every tech company that purports to be ‘techfin’ or get into financial services, your risk management is different from chat or short-form video,” Tsai said. “It is very, very hard to do.”