For three days, Jennifer Hale had to isolate inside her room on the 20th floor of the Hyatt Regency in Columbus, Ohio. She did her taxes. She got some work done, though the WiFi was spotty because so many players were using it to stream video games. Three times a day, someone knocked on her door to deliver a brown paper bag full of food. “All the little things, you miss,” Hale said. “For instance, choosing your own meals. You get what they put in that bag.”